On Thursday, the Monetary Authority of Singapore (MAS) said it has received feedback on misleading insurance sales practices relating to the fresh changes on critical illness coverage as outlined by the Life Insurance Association (LIA) Singapore.
MAS said that there are some financial advisory representatives, as part of their advisory process, have conveyed to customers that the scope of CI coverage is narrower under the new set of CI definitions.
If you would like to learn more about the changes to the CI definitions, you can read this article by MoneyOwl.(I have also attached some company infographics at the end of this article) LIA emphasize that this change is to provide greater clarity, so that customer does not misunderstand what is covered and not covered.
MAS said that these financial advisers were found to use the change in CI definition as reasons to pressure customers to purchase insurance policies before the August 26 deadline.
MAS wishes to reiterate that FA representatives should provide proper advice to consumers and not use aggressive sales tactics to rush consumers into purchasing insurance policies or other investment products.
When I got to know that there is this revision to the critical illness definition, I thought the most natural posture of advisers is to use this opportunity to pressure existing clients from tightening up their coverage by getting additional coverage.
This can be to sign up for a late-stage critical illness plan under the old CI definition, before the change in definition, and to sign up for a multipay critical illness, or early critical illness plan.
Since the standard CI definition is “more stringent”, then you should err on the safe side by getting a multi-pay critical illness plan to cover your bases in the event that you cannot claim under the standard late-stage critical illness plan.
Financial advisers are banking on your vulnerability to err on the safe side to purchase more coverage from them.
However, are they wrong to ask you to up the coverage?
I managed to catch a webinar where a doctor tries to explain these changes to a group of advisers.
The general feeling that I get is that the change made things less ambiguous. Perhaps they closed previous loopholes. If you are on an existing CI plan, you may be able to abuse these loopholes.
These loopholes would be covered in the new definitions.
In a way, with the current definition, there is room for dispute. In the new definitions, there is less room for dispute.
If you suffer from something that you will definitely be rejected in the new definition, under the current definition, you might be rejected due to the ambiguity.
For those critical illnesses that cannot be covered by a late-stage critical illness plan, financial advisers would strongly advise you to get a standalone multi-pay critical illness plan.
I grew very skeptical about multi-pay critical illness plan when I see almost every adviser shooting YouTube and Facebook video talking about it.
It is either many of us are so under-insured in a high probable area or that the commission is rather lucrative that it is worth the effort to do a video.
Be more vigilant when you discuss it with a FA representative. Do not be misdirected such that you get lured into the mindset that to resolve critical illness, you can only depend on a critical illness plan.
Ensure that you are covered adequately in the right areas before covering a less important area. Here is a good rule-of-thumb to follow:
- Your hospital and surgical plan, or your shield plan are important to take care of the inpatient and certain outpatient treatment cost.
- The late-stage critical illness provides you with the cash flow to replace your income, in the event that you have to quit and focus on tackling your health problem
- Early critical illness is good to have after #1 and #2.
Take care of 1 and then take care of 2. If you still have funds, then maybe devote to 3.
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